Spencer Auto Repair Reviews
(Rated by 7 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.6
Base on 7 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.5
- Return Policy5.0
- Shipping & Delivery4.3
- Customer Service4.0
Recent Customer Reviews (7)
Donata Manfrin
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Kathy Hoar
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Camila Silva
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Lotye Varieur
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Matthew Devaney
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Megan Roberts
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Cordelia Bellucci
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Spencer Auto Repair Pricing
Repairs
up to $75 off
Vehicle Alignment
$79.99
A/C Evacuation & Recharge
$40 off (around $200)
Spencer Auto Repair Pros & Cons
Pros
1
Friendly and professional staff: Customers frequently describe the staff as knowledgeable, friendly, and professional, providing thorough explanations of repairs and maintenance.
2
Honest and fair pricing: The shop is praised for honest assessments without upselling unnecessary services, offering fair prices for quality work.
3
Customer service extras: They provide complimentary services such as Uber rides to customers so they are not stranded while their car is being serviced.
4
Positive customer reviews: Many customers give 5-star ratings on Google and other platforms, highlighting satisfaction with repairs and maintenance.
5
Clean facility with up-to-date equipment: Employees note a clean working environment equipped with modern tools.
CONS
1
Poor communication reported by some customers: At least one review mentions very poor communication during a repair that took almost two weeks, causing frustration.
2
Negative employee reviews regarding management: Some former employees report issues like high turnover rates, fear-based management practices, low compensation relative to expectations, poor communication from management, and meetings outside work hours.
3
Inconsistent experiences possible: While many reviews are positive, there are some negative ones indicating that customer experience may vary depending on location or individual circumstances.
Spencer Auto Repair Features and Benefits
Features
Certified Technicians
ASE and Factory Certified Technicians provide expert service on all vehicle types using the latest technology.
Comprehensive Services
Offers a wide range of services including routine maintenance, oil changes, complex engine diagnostics, transmission repairs, tire maintenance, alignments, brake repairs, front and rear end servicing, electronic services and more.
Domestic Vehicle Specialization
Skilled in extensive domestic vehicle repairs for brands like Cadillac, Buick, Chevrolet with specialized diagnostics.
Convenience Options
Same-day appointments available along with online scheduling and after-hours drop-off and pick-up.
Customer Support Extras
Free loaner cars for longer repairs and rides to/from the shop for shorter ones, including complimentary Uber rides.
3-Year/36,000-Mile Nationwide Warranty
Ensures confidence in service quality with repairs backed by a strong warranty.
100 Days Interest-Free Financing
Available without credit checks to ease payment burdens and spread out repair costs.
Honest Service Philosophy
No unnecessary upselling; customers kept well informed throughout the repair process with honest assessments and fair pricing.
Community Trust and Reputation
Family-owned business deeply integrated into the East Valley community with strong positive customer reviews highlighting kindness and thoroughness.
Preventive Care Focus
Emphasizes testing and inspection time to save customers from repeat visits by fixing issues right the first time.
Friendly and Professional Staff
Knowledgeable, friendly, and professional staff providing thorough explanations of repairs and maintenance.
Clean Facility with Up-to-Date Equipment
Clean working environment equipped with modern tools.
Discounts and Special Offers
Up to $75 off repairs ($25 off $250+, $50 off $500+ until April 30, 2025), $79.99 Vehicle Alignment using latest technology, A/C Service with free performance check and $40 off evacuation & recharge (around $200 total until June 30, 2025).
Flexible Scheduling for Oil Changes and Routine Maintenance
Same-day or next-day service with online scheduling for convenience.